Will the AI send emails to customers without us checking them?

Only if you choose that. Most clients start in draft mode, where every reply waits in the drafts folder for a human to approve and send. Once you trust the output for routine categories, you can let those send automatically while everything else stays supervised.

Does this work with Microsoft 365 and Outlook?

Yes. We integrate with Microsoft 365, Outlook and Google Workspace through their official APIs, and with shared mailboxes such as info@, sales@ and support@. Nothing needs to be installed on individual machines.

Can it read attachments like purchase orders and invoices?

Yes. PDF and scanned attachments can be read, with key fields such as order numbers, quantities, dates and amounts extracted and written straight into your ERP, CRM or spreadsheet.

How quickly will we see a difference?

A typical classification and routing setup goes live in two to three weeks. Reply drafting usually follows a few weeks later, after the system has learned from your existing correspondence and tone.

AI Email Automation

Every enquiry read, classified and routed the moment it arrives — with replies drafted in your own tone, attachments turned into data, and a human still holding the send button until you decide otherwise.

Business email inbox being processed automatically

The Real Cost of an Inbox

Enquiries go cold while nobody's looking

A shared info@ or sales@ mailbox is where revenue quietly leaks. A quote request arrives at 6pm, sits behind forty newsletters overnight, and gets answered two days later — by which point the customer has already bought elsewhere.

Automation fixes the part humans are worst at: noticing immediately, sorting consistently, and never letting something fall to the bottom of the list.

Reviewing and approving automated email drafts

You Stay in Control

It drafts. You approve.

Nothing is sent behind your back. Every client starts in draft mode, and you widen the automation only as far as you're comfortable.

Replies wait in drafts until a human approves them
Auto-send enabled per category, only when you choose
Low-confidence or unusual mail always escalated
Every automated action logged and reviewable

What It Does

From raw inbox to handled enquiry

Classification & Triage

Sales enquiry, support issue, invoice, supplier mail or noise — identified on arrival and labelled consistently, day or night.

Routing & Assignment

Sent to the right person or team automatically, with urgency flagged so genuinely time-critical mail doesn't queue behind routine traffic.

Reply Drafting

Context-aware responses written in your house tone, drawing on your real pricing, policies and past correspondence.

Attachment Extraction

Purchase orders, invoices and scanned forms read automatically, with key fields written straight into your ERP or spreadsheet.

CRM & Ticket Creation

New enquiries become leads or tickets with the details already filled in — no rekeying from the email into another system.

Follow-Up Reminders

Unanswered enquiries resurface automatically instead of disappearing once they scroll off the first screen.

Common Questions

Email automation questions

Will it email customers without us checking?

Only if you decide it should. Everyone starts in draft mode with human approval on every reply. You can later allow auto-send for specific routine categories while the rest stays supervised.

Does it work with Microsoft 365 and Outlook?

Yes — via official APIs, including shared mailboxes like info@, sales@ and support@. It also works with Google Workspace, and nothing needs installing on individual machines.

Can it read PDFs and scanned attachments?

Yes. Order numbers, quantities, dates and amounts are extracted and written into your ERP, CRM or spreadsheet without manual entry.

How soon will it make a difference?

Classification and routing typically go live in two to three weeks. Reply drafting follows once the system has learned from your existing correspondence and tone.

Stop losing enquiries in the inbox

Tell us how your mailboxes are handled today and we'll show you what could be automated safely — starting in draft mode, with you approving every send.

Automate My Inbox